Suzanne Fletcher's Blog

I was pleased to see, on one of the number of visits done today, that Tristar Homes had adopted "You said, we did".  Around 3 years ago when I chaired the Housing Select Committee on Tristar Homes need to its "Access to Services" my committee came up with recommendations called "39 steps to 3 stars".  One of the steps was to adopt a scheme I saw elsewhere in the research done of providing a feedback box with little cards for people to fill in.  Then publish the results.  So when I saw the "we said you did" box I was delighted.  Also it reminded my how Tristar had responded to the need for a goal post on land next to one of their estates in our ward - and working with others they provided just that !

The whole reception area was a credit to them, and I was so pleased to see a number of our recommendations taken up.  I am so pleased that the Customer Service Excellence award has been awarded to them.  It reminds me that sometimes people do take notice of work we do as Councillors.

There are more photos and details on The Mayor's Blog.